I got around to upgrading to Office 2013 from 2010 today on my Windows 8 machine and ran into an issue with the “Windows Font Cache Service.” I didn’t think to screenshot the error, but it occurred right after I chose the options I wanted and clicked the ‘Upgrade’ button. The installer didn’t hang, it just wasn’t able to progress at all and gave me the message about being unable to stop the service. I tried to stop it manually from the services management console, which failed with an error stating it couldn’t be stopped and to contact my system administrator.
I’m not one to carry on conversations with myself so I did some searching and most of the results said to uninstall the previous version before installing 2013, but there’s an easier way…
1. Disable the “Windows Font Cache Service.”
a. Hold the Windows Key and press ‘R‘ to open the Run dialogue, type “services.msc” and hit Enter (or press OK).
b. In the Services window, right click the “Windows Font Cache Service” and select Properties.
c. For the Startup type drop down, choose Disabled and hit OK.
2. Restart your computer (the service will not start) and proceed with the Office 2013 installation. You will get another error from the installer, this time stating that it can’t start the Windows Font Cache Service.
3. Re-enable the “Windows Font Cache Service.”
a. Repeat steps 1a and 1b.
b. For the Startup type drop down, choose Automatic and hit OK.
4. On the Office 2013 installation error screen, click Try Again. The installation should continue without issue.